The Website with the domain name www.hihotels.net (hereinafter, the “Website”) is owned by RESORTS MALLORCA HOTELS INTERNATIONAL, S.L., a company domiciled in Palma de Mallorca, at Calle Gremi de Cirugians i Barbers no. 48, C.P. 07009, Polígono de Son Rossinyol, which appears registered at the Mallorca Mercantile Registry in Volume 1714, Sheet 67, Page PM-34264, with employer identification number: B-07993991, telephone 0034-971433396, fax 0034 971433417, e-mail bookings@hihotels.net (hereinafter “THE COMPANY”).
Upon accessing the Website and/or any of the pages that may be visited at it, the User expressly declares that he or she has read, understands and accepts the Legal Notice and the Privacy Policy of this Website. If the User does not agree with the terms and conditions described in such Legal Notice and Privacy Policy, he or she is asked to refrain from using this Website.
The Website has been created, is maintained and is owned by “THE COMPANY”, which, in compliance with the provisions of Article 9 of Law 34/2002, of July 11, 2002, on information society services (hereinafter, “Law 34/2002”), informed the Mallorca Mercantile Registry of the domain name.
THE COMPANY does not take responsibility for the use that persons under the age of 18 may make of this Website.
THE COMPANY has as its purpose the professional and commercial practice of promoting and selling hotel beds and makes available to Users the free information on the tourism products and service provided by it, offering the possibility of purchasing them.
All of the designs, trademarks, names, images, logos, graphics, icons, applications and other content of the Website are the property of THE COMPANY or, as the case may be, are protected under a user license held by THE COMPANY. Under no circumstances does access to the Website imply that THE COMPANY assigns such rights to Users.
Users of the Website may use it and its content for private purposes. In no event may they use them for commercial purposes, alter them in any way, reproduce them for anything other than private use, distribute them or publicly disclose them. Any unauthorized copy or use of the design or content which differs from that expressly permitted by THE COMPANY, in its capacity as holder of the intellectual property rights shall affect the rights of the aforementioned holder. The use of the content of the Website for any purposes, or in any way, other than those permitted by THE COMPANY in this legal notice or expressly authorized by it is strictly prohibited. The contents, text, photographs, logos, designs, images, sounds and, in general, any intellectual creation which exists on this Website, and the Site itself, as a work of multimedia art, are protected as copyright by the intellectual property legislation. Should Users wish to use the trademarks, names, logos or any other distinctive sign available on THE COMPANY’S Website, they may request the necessary authorization by contacting the webmaster using the means of contact indicated in this Legal Notice.
The User of this Website undertakes to respect the aforementioned rights and to avoid any action that could be detrimental thereto. In this connection, THE COMPANY expressly reserves the right to take all such action, whether civil or criminal, as may be available to it pursuant to its legitimate intellectual and industrial property rights.
Access to the Website is unrestricted and free of charge. However, access to certain services offered by this Website may be, currently or in the future, subject to the payment of a price, in which case, this will be appropriately indicated. In these cases, the User undertakes to look after the access codes (user name and password) appropriately, since these are for the exclusive use of the User to whom they are granted and the custody and correct use thereof are the exclusive responsibility of such User.
All information provided by the User to THE COMPANY must be accurate. For this purpose, the User guarantees the authenticity of all the data that it provides as a result of completing the forms necessary for registering as a Client or User. Similarly, the User shall be responsible for maintaining all the information provided to THE COMPANY permanently updated so that it reflects, at all times, the real situation of the User. In any case, the User alone shall be liable for any false or inaccurate statements made and the detriment caused to THE COMPANY or to third parties as a result of the information provided.
The Website may contain links to other websites which are not edited, controlled, maintained or supervised by THE COMPANY, which will not be liable for the content of such websites. The content thereof is the exclusive responsibility of their respective owners and THE COMPANY does not guarantee or approve such content. The exclusive function of the links which appear on this page is to inform the User of the existence of other sources of information on the subject on the Internet, where he/she can gain additional information to the data offered on the Website. THE COMPANY shall not be liable in any case for the results obtained via such links.
Any Users that wish to establish links to this Website must refrain from making false, inaccurate or incorrect statements about the Website or its contents. In no case shall it be declared or inferred that THE COMPANY authorizes the link or that it supervises, approves or assumes in any way the contents or services offered or made available on the web page on which the link to the Website appears. The creation of the link does not, in any case, imply the existence of any relationship between THE COMPANY and the owner of the website on which it is created. No links to the Website will be created on web pages which contain information or content which is illegal, immoral or contrary to good practice, public policy, or to the accepted uses of the Internet or which in any other way contravene the rights of third parties. Hyperlinks which, as the case may be, and respecting the aforementioned requirements, are established with the Website from other web pages will permit access to the Website but may not reproduce its contents in any way.
THE COMPANY does not guarantee the complete up-to-dateness, accuracy and/or availability at all times of the contents of its Website, although it will do everything possible to ensure this. Although THE COMPANY wishes to provide Users with a continued service via the Website, it may be interrupted by various circumstances. In such case, THE COMPANY shall attempt to notify its Users with the necessary notice, provided that this is possible, and accepts no liability in any case for any detriment that may be caused to the User by the interruption of access to this Website.
The “Privacy Policy” and this “Legal Notice” for this Website, and the other contents hereof have been drawn up respecting at all times the applicable legislation on the matter, in particular Personal Data Protection Organic Law 15/1999, of December 13, 1999 (hereinafter LOPD), Royal Decree filing systems containing personal data (hereinafter “Regulation 994/1999”) and Law 34/2002, of July 11, 2002, on Information Society and Electronic Commerce Services (hereinafter “LSSI”), and may be reviewed and amended at any time to adapt them to any amendments of the legislation in force. In this case, the new contents will be applicable from the moment in which they are published on the Website, becoming accessible for the users thereof.
Use of the Website, including access by the Users and browsing thereof is unrestricted and free of charge and implies fulfillment of the Legal Notice and the Privacy Policy of this Website and the related applicable Spanish legislation.
Any dispute or conflict which may arise as a result of the use of the Website shall be resolved pursuant to the legislation in force in Spain, and shall be submitted to the jurisdiction and competence of the courts and tribunals of the place where THE COMPANY is domiciled, and any other jurisdiction which may apply is expressly waived, except in those disputes in which the legislation on protection of consumer and user rights applies, in which case, regard shall be had to the jurisdiction established by law.
In accordance with the provisions of Article 5 of Personal Data Protection Organic Law 15/1999, on December 13, 1999 (hereinafter “LOPD”), THE COMPANY, domiciled in Palma de Mallorca, at Calle Gremi de Cirugians i Barbers no. 48, C.P. 07009, Polígono de Son Rossinyol, informs you that the personal data provided via the completion of any electronic registration forms which appears on the Website, and the data to which THE COMPANY may have access as a result of the browsing of, and consultations, requests or transactions made via the Website shall be collected in a filing system of which THE COMPANY is the controller. You may exercise your rights of access, rectification, cancellation or opposition to the processing of your personal data, on the terms and conditions provided for in the LOPD at the facilities of THE COMPANY in Palma de Mallorca, at Calle Gremi de Cirugians i Barbers no. 48, C.P. 07009, Polígono de Son Rossinyol. For your convenience, THE COMPANY offers you the possibility of exercising the aforementioned rights at the following email address comercial@hihotels.net.
Please inform THE COMPANY immediately of any change in your data so that the information collected in the files of THE COMPANY is up to date at all times and does not contain errors. Also, by accepting this Policy, you acknowledge that the information and data provided to THE COMPANY are accurate and true.
Failure or partial failure to complete the obligatory personal data requested on any electronic registration form, may prevent THE COMPANY from being able to process your application.
The purpose of collecting your data is that indicated in each of the sections of the electronic registration forms. In general, personal data that you provide to THE COMPANY shall be processed for the purposes of providing you with the services requested by you and managing and improving the relationship of THE COMPANY with its clients.
You hereby consent to your personal data being communicated by THE COMPANY to the relevant Central, Autonomous Community and Local public authorities, pursuant to the legislation in force, exclusively for the aforementioned purposes. By accepting this clause, you acknowledge that you are aware of the provisions of Article 27 of the LOPD on communication of the first disclosure of data. Consent for the communication of personal data may be revoked at any time, although such revocation will not have retroactive effect.
You expressly and specifically give your consent for THE COMPANY to process personal data relating to your health which, you have provided or may provide VOLUNTARILY, to the extent that this is strictly necessary to provide you with the services requested, and also consent to such personal data being communicated to the aforementioned entities solely and exclusively for such purpose.
Given that THE COMPANY intends to send you commercial communications via electronic means, in compliance with the provisions of Article 21 of Law 34/2002, of July 11, 2002, on Information Society and Electronic Commerce Services (hereinafter “LSSI”), in accepting this Policy, the User expressly authorizes THE COMPANY to send it the aforementioned commercial, promotional or publicity communications by email or via an equivalent type of electronic communication. If you do not wish to receive commercial, publicity or promotional communications, regardless of the channel used for the purpose, you may communicate your decision free of charge, via the aforementioned means for exercising your rights. Your acceptance to be sent commercial information shall always be revocable, without retroactive effect, pursuant to Article 22.2. of the LSSI.
THE COMPANY also informs you that it has cookies installed on its systems. Cookies are small text files that the browser stores on the hard drive of your computer. When you browse the COMPANY web site, it will recognize the cookie and provide information on your last visit. The majority of browsers automatically admit cookies, but you can configure your browser to notify you via your computer screen of the reception of cookies and, in this way, prevent them from being installed on your hard drive.
THE COMPANY informs you that it has technical and organizational security measures in place to guarantee the security of your personal data and to avoid their alteration, loss, unauthorized processing and/or access, bearing in mind the status of technology, the nature of the stored data and the risks to which they are exposed, be they of human, physical or natural origin. All this pursuant to the provisions of Article 9 of the Personal Data Protection Organic Law and Royal Decree 994/1999, of Jun 11, 1999, approving the Regulation on Security Measures for Automated Filing Systems containing Personal Data.
Resorts Mallorca Hotels Internacional, S.L. (Sole-Shareholder Company) (hereinafter “Hi Hotels”), reserves the right to amend the information on its website at any time and, in particular, it reserves the right to amend these General Conditions at any time without the need to give prior notification or warning, and we therefore advise that you review this website regularly in order to remain up-to-date with the changes made.
These conditions are subject to the provisions of Law 7/1998, of April 13, 1998 on Standard Business Terms, of General Consumer and User Protection Law 26/1984, of July 19, 1984, of Royal Decree 1906/1999, of December 17, 1999, regulating Telephone or Electronic Business with Standard Terms, implementing Article 5.3 of Law 7/1998, of April 13, 1998, regulating Standard Business Terms, and any other applicable legal provisions in force.
These General Conditions shall apply exclusively to end consumers. Professionals should go to the “Travel Agents” section reserved for them for the purpose using the relevant user name and password.
These General Conditions constitute an agreement with Hi Hotels for the reservation of accommodation. Please read them carefully and ensure that you understand the contents before making your reservation. These conditions are applicable to all reservations made with Hi Hotels. By making a reservation you accept that you have read, understood and accepted these General Conditions. Therefore, if there is anything that you do not fully understand, or you have any doubts or questions, please contact us.
Simply fill in the sections indicated in the reservations section of this website to make your reservation and make the relevant payment. Once you have made a reservation, the conditions for cancellation expenses shall enter into force. Hi Hotels will provide you with a receipt which you must print and present in the hotel upon arrival.
It is essential that you check that all the details of your reservation are correct, both on the voucher and on the invoice that you can print.
In the case of reservations for two or more people, the person making the reservation must be authorized to represent all the persons on whose behalf he/she has made the reservations and accept liability deriving from the payments made on behalf of these persons, including cancellation costs or expenses deriving from rectifications or amendments thereof. It must also inform all those people on whose behalf he/she has made the reservation, of the details thereof, and of any other relevant information. Please ensure that all the personal data provided in your reservation are correct and true.
The user declares that he/she is of age and that he/she has sufficient legal capacity to be bound by this agreement and to use this Website according to the General Conditions contained herein and that he/she understands it in its entirety. If you are under 18 and are traveling without your parents or legal guardians, they must accept liability for this reservation and for all obligations and expenses that may arise herefrom.
The terms and conditions of each service (price, products, availability, cancellation or amendment of the conditions for reservation) have been established by Hi Hotels.
Services included:
- Accommodation and type of board which appears in the reservation confirmation delivered to the consumer upon making the reservation.
Services not included:
- Hotel-airport transfers / assistance or vice versa, or other similar services.
- Optional excursions or visits.
- Additional room charges, meals and tips for services which are not included in the voucher.
- Charges established by hotels or apartments for sunbeds, sports equipment for playing tennis, bike hire, etc. and any others.
25% of the price must be paid upon making the reservation; the remaining 75% must be paid upon arrival at the hotel. Any credit or debit card may be used to make this payment. We would also inform you that the confidentiality of your data is guaranteed, since we use the most advanced technology to avoid third parties gaining access to it. Payment of any extras (for example, minibar, telephone, etc.) must be made directly at the Hotel, at the moment of departure.
When users request, subject to the relevant payment, supplementary services which cannot be definitively confirmed by Hi Hotels and these cannot be provided, Hi Hotels accepts no liability other than that of refunding the amount paid for such services.
Once your confirmation has been received, Hi Hotels undertakes to provide its clients with all of the contracted-for services in the best possible way.
Should the number of persons change, the price of the accommodation may be recalculated for the new number of occupants.
Should you wish to make any amendment to your stay at the place of accommodation contracted for, such as the extension of your holidays, such application for an extension of the reservation period will be subject to the availability at the hotel at that time, and you must pay the relevant extra amount directly to the hotel.
In the event of cancellation or modification of your reservation, a surcharge will be applied whereby the later the notification of such change or cancellation, the greater the amount of the surcharge. The application for cancellation or modification must be made via the www.hihotels.net website or by calling our customer services center 0034-971 433 396.
Cancellation expenses shall be calculated according to the list shown below and you will be informed of them immediately.
Please bear in mind that the cancellation expenses indicated below refer exclusively to the changes within the same hotel; however, if you wish to change hotel, please contact our administration department which will inform you of the cost of such a change.
If your email cancelling your reservation is received:
- 30 days before arrival, no penalty will apply and you will be refunded 100% of the amount of the deposit paid.
- Between 29 and 15 days before arrival, a penalty of 50% of the amount of the deposit will apply.
- If your email is received within the 14 days prior to arrival, the penalty will be 100% of the deposit and no amount will be refunded.
All users, without exception (including children), must have their relevant personal and family documentation in order, be this their passport or national identity card, according to the laws of the country or countries being visited. Users shall be responsible for obtaining any visas, passports, vaccination certificates etc. required by their journeys.
The User is recommended, pursuant to the General Consumer and User Protection Law to take out an insurance policy to cover accident, illness and repatriation in the event of death.
Within the scope of this contract, Hi Hotels assumes no liability for events of force majeure including (by way of example but not limited to): directives issued by government authorities, war, uprisings, aircraft hijacking, terrorist attacks, fire, electrical failure, natural disasters, accidents, strikes, blockades or other actions which affect the services provided by Hi Hotels.
You will be responsible for the behavior of your group during their stay. The accommodation provider reserves the right, at any time, to terminate your stay or that of any of the members of your group for inappropriate behavior. In this case, the cancellation charges shall be applied in full and there will be no refund. Also, the hotel is not obliged to pay any indemnification or to bear any cost or expenses that you may incur due to the early termination of your stay for the reasons detailed in this paragraph. If your actions or those of any of the members of your group should cause damage to the accommodation where you are staying, you undertake to indemnify Hi Hotels (including legal fees) against any claim that may be brought by the owner. Lastly, you are obliged to reimburse the accommodation provider for any damage caused before the end of your stay.
Although international rules establish 12 p.m. as the arrival and departure time, some establishments cannot guarantee entry until 2 p.m. However, departure must always be before 12 p.m.
These general business terms shall be governed by Spanish law and the parties agree to submit any dispute that may arise to the Spanish Courts.